Privacy Policy

Lab-n-Med ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our website at https://labnmed.com.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, home address, and date of birth provided during booking or registration.
• Health Information: Details related to the tests or packages you book (e.g., test name, booking date/time).
• Payment Information: Transaction ID and payment status. We do not store card numbers, CVV, or banking credentials — all bookings are placed with Cash on Delivery.
• Technical Information: IP address, browser type, device type, and pages visited, collected automatically via cookies and server logs.

2. How We Use Your Information

• To process and confirm your diagnostic test bookings.
• To assign phlebotomists and coordinate home sample collection.
• To deliver your lab reports digitally via email and the customer portal.
• To send booking confirmations, updates, and reminders via email or SMS.
• To improve our website functionality and service quality.
• To comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell, rent, or trade your personal data. We may share it only in the following limited situations:

• Laboratory Partners: Your booking details are shared with our accredited lab partners to process your tests.
• Payment: We accept Cash on Delivery only. No card or banking data is collected or stored.
• Legal Compliance: We may disclose information if required by law, court order, or government authority.

4. Cookies

We use cookies to maintain your session (e.g., cart items, login status) and to improve user experience. You may disable cookies via your browser settings, but some features may not work correctly. We do not use tracking cookies for advertising purposes.

5. Data Security

We implement industry-standard security measures including HTTPS encryption, secure session management, and access controls to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records and reports are retained for a minimum of 3 years for regulatory compliance. You may request deletion of your account data by contacting us.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at care@labnmed.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from children. Parents or guardians should supervise bookings made for minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated date. Continued use of our services after such updates constitutes your acceptance of the revised policy.

11. Contact Us

For privacy-related queries or requests, please reach us at:

• care@labnmed.com
• 9958364075
• R3/133, First floor, M3M urbana, Near kfc, sector 67, gurugram Haryana-122101